Can’t Start Game or App on PS5: Troubleshooting Guide
One of the most frustrating experiences as a gamer is not being able to start a game or app on your PlayStation 5 console. This issue can be caused by a variety of factors, from faulty hardware to software glitches. In this article, we’ll provide a comprehensive troubleshooting guide to help you identify and fix the problem.
1. Check your internet connection
One of the most common causes of game or app startup issues on the PS5 is a poor internet connection. If your console is unable to connect to the internet, it won’t be able to download necessary updates or authenticate your game licenses. Make sure your internet connection is stable and that your console is connected to the internet.
2. Restart your console
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If your internet connection is stable, the next step is to restart your PS5 console. This can help clear the cache and resolve any software glitches that may be preventing your games or apps from starting. To restart your console, hold down the power button on the front of the console until it beeps twice.
3. Update your console software
If restarting your console doesn’t work, the next step is to check for available software updates. The PS5 regularly releases updates to fix bugs and improve system stability. To check for updates, go to Settings > System > System Software > System Software Update and Settings > Update System Software. If an update is available, download and install it.
4. Check your game or app licenses
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If your console and software are up to date, the issue may be with your game or app licenses. Make sure that you are signed in to the account that you used to purchase the game or app and that your PS5 is set as your primary console. If you are still having issues, try restoring your licenses by going to Settings > Users and Accounts > Other > Restore Licenses.
5. Check for hardware issues
If none of the above steps resolve the issue, there may be a hardware issue with your console or controller. Check to make sure that your controller is charged and that all cables are securely connected. If you suspect that there is a hardware issue, contact PlayStation support for further assistance.
6. Disable Boost Mode
If you have enabled Boost Mode on your PS5, try disabling it to see if that resolves the issue. Boost Mode is designed to enhance the performance of games, but it can sometimes cause issues with certain games or apps. To disable Boost Mode, go to Settings > Saved Data and Game/App Settings > Game Presets > Performance Mode or Resolution Mode > Off.
7. Clear Cache and Rebuild Database
If none of the above methods work, try clearing the cache and rebuilding the database on your PS5. This can help resolve any software glitches or conflicts that may be preventing your games or apps from starting. To clear the cache, turn off your PS5 and unplug it from the power source for at least 30 seconds. To rebuild the database, turn on your PS5 in safe mode by holding down the power button for 7 seconds until you hear a second beep. Select Rebuild Database from the menu and follow the prompts.
8. Other Possible Solutions
If the above methods do not work, there are a few other possible solutions you can try:
Check for any pending downloads or updates and make sure they are completed before attempting to start your game or app.
Try deleting and redownloading the game or app.
Check if the issue is with a specific game or app or if it is happening with all games or apps. If it is only happening with one game or app, the issue may be with that specific title.
FAQs
1. Can’t start a game on my PS5, but other games are working fine. What should I do?
If you are having trouble with a specific game, try deleting and redownloading it. If that doesn’t work, check to see if there are any pending updates or downloads for the game.
2. My PS5 won’t start any games or apps. What should I do?
If your PS5 won’t start any games or apps, try checking your internet connection, restarting your console, and updating your console software. If those methods don’t work, try restoring your licenses or rebuilding the database.
3. I’m getting an error message when I try to start a game or app on my PS5. What does it mean?
The error message will usually provide a code or description of the issue. Try searching for the error message online to find more information and possible solutions.
4. Can a faulty controller cause startup issues on my PS5?
Yes, a faulty controller can cause issues with starting games or apps on your PS5. Make sure that your controller is charged and that all cables are securely connected. If you suspect that there is a hardware issue with your controller, try using a different one.
5. Do I need to contact PlayStation support if I can’t start a game or app on my PS5?
If you have tried all of the above methods and are still having issues, contact PlayStation support for further assistance. They may be able to help you identify and resolve the issue.
Conclusion
Having trouble starting a game or app on your PS5 can be frustrating, but there are several possible solutions to the problem. Make sure to check your internet connection, update your console software, and try restarting your console. If those methods don’t work, try rebuilding the database or restoring your licenses. If you are still having issues, contact PlayStation support for further assistance.
Download the PlayStation App for Android and iOS: https://www.playstation.com/en-us/explore/ps-app/
