Ps5 Can’t Start Game or App: Troubleshooting Guide
Have you experienced launching a game or an app on your PS5, but nothing happens? This frustrating issue can be caused by several factors, from software glitches to hardware problems. In this guide, we will provide you with step-by-step solutions to help you fix the PS5 can’t start game or app error.
1. Check Your Internet Connection
One of the most common reasons why your PS5 can’t start a game or an app is a poor internet connection. Online games and apps require a stable and fast internet connection to work correctly. Check your internet connection speed and stability by running a speed test on your PS5. You can also try resetting your router or modem to see if it resolves the issue.
2. Restart Your PS5
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Restarting your PS5 can fix many software glitches that cause the can’t start game or app error. Press and hold the power button on your PS5 until the system turns off. Wait for a few seconds, then press the power button again to turn on your console. Try launching your game or app again to see if the issue is resolved.
3. Update Your PS5 System Software
Your PS5 system software needs regular updates to ensure optimal performance and stability. Check if your system software is up to date by going to Settings > System > System Software > System Software Update and Settings. If there is an available update, download and install it. After the update, try launching your game or app again to see if the issue is fixed.
4. Clear Your PS5 Cache
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Clearing your PS5 cache can help remove any corrupted data that may cause the can’t start game or app error. To clear your cache, turn off your PS5 and unplug it from the power source for at least 30 seconds. Plug it back in and turn it on. Try launching your game or app again to see if the issue is resolved.
5. Check for Game or App Updates
Some games or apps may require updates to run correctly on your PS5. Check if there are any available updates for your game or app by going to the game or app icon, pressing the options button on your controller, then selecting Check for Update. If there is an available update, download and install it. Try launching your game or app again to see if the issue is fixed.
6. Reinstall Your Game or App
If all else fails, try reinstalling your game or app. Uninstall the game or app by going to the game or app icon, pressing the options button on your controller, then selecting Delete. After uninstalling, go to the PlayStation Store and redownload the game or app. Install it and try launching it again.
7. Contact PlayStation Support
If none of the above solutions work, it may be a hardware issue. Contact PlayStation Support for assistance. They may advise you to send your PS5 for repair or replacement.
FAQs
Q: Can a damaged HDMI cable cause the can’t start game or app error?
A: Yes, a damaged HDMI cable can cause the can’t start game or app error. Try using a different HDMI cable to see if it resolves the issue.
Q: Can I fix the can’t start game or app error by rebuilding my PS5 database?
A: Rebuilding your PS5 database may help fix some software glitches, but it may not resolve the can’t start game or app error. Try the other solutions first before attempting to rebuild your database.
Q: Can external hard drives cause the can’t start game or app error?
A: Yes, external hard drives can cause the can’t start game or app error if they are not compatible with your PS5 or if they are damaged. Try disconnecting your external hard drive to see if it resolves the issue.
Q: Can restoring my PS5 to factory settings fix the can’t start game or app error?
A: Restoring your PS5 to factory settings will erase all data and settings on your console, but it may not fix the can’t start game or app error. Try the other solutions first before restoring your PS5.
Q: Can the can’t start game or app error be caused by a faulty power supply?
A: Yes, a faulty power supply can cause the can’t start game or app error. Contact PlayStation Support for assistance.
Conclusion
The PS5 can’t start game or app error can be frustrating, but there are several solutions you can try to fix it. Check your internet connection, restart your PS5, update your system software, clear your cache, check for game or app updates, or reinstall your game or app. If none of these solutions work, contact PlayStation Support for assistance.
